Privacy Policy

1. Introduction

This Privacy Policy explains how easyKNOW (operated by Digifront) collects, uses, and protects information when you use our internal knowledge management platform. It applies to all users of the easyKNOW website, web application, and related services. By using easyKNOW, you agree to the practices described in this policy.

2. Information We Collect

We collect the following categories of information:

• Account information — name, email address and phone number used to create and secure your account.
• Content — posts, FAQs, categories, and uploaded files (such as PDFs and images) that you create or upload to your workspace.
• Usage data — login activity, read/unread status of posts, IP address, browser, and basic device information.
• AI inputs — any content you submit to the "AI Improve" feature so it can be enhanced or rewritten.

3. How We Use Your Information

We use the information we collect to:

• Provide and operate the FAQ and post management service.
• Send email notifications and transactional emails (delivered via Zoho).
• Generate AI-enhanced content when you use the AI Improve feature.
• Show usage analytics and insights to workspace admins.
• Secure, maintain, and improve the platform.

4. Cookies

We use a small number of cookies to operate the service:

• Session cookies — used for login and authentication (Laravel Sanctum).
• Basic analytics cookies — to understand how the product is used and to improve it.

You can disable cookies in your browser settings. Please note that disabling session cookies will prevent you from staying logged in to easyKNOW.

5. Third-Party Services

easyKNOW relies on a small number of trusted third-party services:

• Zoho Mail — for transactional and notification email delivery.
• AI provider — used to power the AI Improve feature for content enhancement.
• Hosting provider — for server infrastructure and storage.

These providers only process the data necessary to deliver their service and are bound by their own privacy and security commitments.

6. Data Security

We take reasonable measures to protect your data, including:

• HTTPS encryption for all traffic between your browser and our servers.
• Token-based authentication for API access.
• Restricted admin access on a need-to-know basis.

7. Data Retention & Deletion

We keep your account data and workspace content for as long as your account is active. You can request deletion of your account or specific data at any time by contacting us. Once deletion is processed, we will remove your data from our active systems within a reasonable timeframe, except where retention is required by law.

8. Your Rights

You have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for any optional processing.
• Contact us to make a request related to your data.

To exercise any of these rights, email us at sales@digifront.biz.

9. Contact Us & Policy Updates

If you have questions about this Privacy Policy, please contact us at sales@digifront.biz.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of easyKNOW after changes constitutes acceptance of the updated policy.